Privacy Policy

1. Introduction

321.fit ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application and website.

2. Information We Collect

We collect the following types of information:

Account Information

• Name and email address
• Profile photo (optional)
• Sport preferences and fitness goals
• Account credentials

Usage Data

• Session booking history
• App usage patterns and feature interactions
• Device information and operating system
• IP address and approximate location

Communication Data

• Messages exchanged between athletes and coaches
• Feedback and reviews
• Support requests

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Match athletes with suitable coaches
• Process bookings and payments
• Send notifications about sessions and updates
• Improve and personalize your experience
• Ensure platform safety and prevent fraud
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Coaches — your name and relevant booking details when you book a session
• Payment processors — to facilitate transactions
• Service providers — hosting, analytics, and communication tools that help us operate the Service
• Legal authorities — when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@321.fit.

8. Cookies and Tracking

We use essential cookies to ensure the proper functioning of the Service. We may also use analytics tools to understand how users interact with our platform. You can manage cookie preferences through your browser settings.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

10. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@321.fit.